Contact information

Contact AURELIAN:

For all inquiries, please email us at:
📧 support@myaurelian.com
We typically respond within 24 hours.

AURELIAN is a brand of Empower gUG (haftungsbeschränkt)
Head Office: Schloßstraße 21, 73527 Schwäbisch Gmünd

Note: Please do not send any product to our head office, as we are unable to handle product here. For returns follow the instructions below or on our Return and Refund Policy page.

VAT number: DE425858169
Registration in the registry court: Ulm Local Court 
Registration number: HRB 727338 

How to Start a Return

  1. Log in to your account on our website.

  2. Go to My Orders → Request Return.

  3. Select the item, reason, and submit your request.

  4. You will receive your return slip and warehouse address by email.